Momence Pro Tips: Customer Referrals

Описание: Today we’re digging into Customer Referrals in Momence — one of those features that feels confusing at first, but once you understand the language (friend vs customer, thresholds, credits vs memberships), it actually becomes one of the easiest and most flexible tools you have for organic growth.

At Ej3mplo, we help pilates, yoga, strength, and wellness studios set up Momence in a way that matches real studio operations. If you want smoother systems and more people finding you through word of mouth, referrals are a great place to start. Like and subscribe, and drop questions in the comments so we can test your scenarios in the sandbox.

Work with us: https://ej3mplo.com/work-with-us
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In this video, we cover:
• Where Customer Referrals live in Momence and how to turn them on
• The difference between “customer” (the referrer) and “friend” (the newcomer)
• Why giving the friend money-on-account is usually cleaner than giving a credit
• The big warning: a “class credit” can accidentally book appointments if you’re not careful
• Using memberships (packages, intro offers, subscriptions) as referral rewards
• How to structure a simple give-$10 / get-$10 referral setup
• How threshold spending works — and when you might want referrals tied to specific purchases
• Examples: intro offer → small reward, full subscription → big reward
• When to reward the original customer automatically and when to skip it
• The toggle that lets reward money apply to future membership renewals (and when you might want it off)

Referrals can be as simple or as strategic as you want — and once this is set up right, it becomes one of the cleanest ways to grow without relying entirely on ads or constant promotions.

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