Revenue growth can hide a collapsing customer base
Автор: Customer Equity with Allison Hartsoe
Загружено: 2026-02-03
Просмотров: 2
Описание:
Revenue can grow while your customer base is quietly weakening. Most dashboards are optimized for speed. Few are built for direction.
When customer value is averaged, backward-looking, or stripped of context, it creates a dangerous illusion: progress without durability.
This is why companies can:
• Celebrate growth while future value shrinks
• Optimize funnels while eroding trust
• Improve conversion rates while losing their best customers
Customer love is the bond that determines whether growth compounds or collapses later.
In this episode, I break down why:
• CLV is not customer equity
• Averages hide the real signal
• And why love is one of the few inputs that actually predicts longevity
If you want to see what your customer base is really worth, DM me or visit customerequity.ai.
#CustomerEquity #PrivateEquity #ValueCreation #CustomerLifetimeValue #CLV
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