When Careers Hang in the Balance: Interviewing Healthcare Professionals Suspected of Diversion

Описание: Drug diversion investigations in healthcare are among the most sensitive interviews an investigator can conduct. Get it wrong, and the consequences can be devastating—not just for the investigation, but for a healthcare professional’s career, license, and livelihood.

In this episode of Rxpert Solutions, I’m joined by Dave Thompson, former head of diversion investigations for a large retail pharmacy chain and now President of Wicklander-Zulawski & Associates. Dave has spent years refining how diversion interviews should be conducted—and why many traditional approaches fail.

Old-school tactics like pressure, corner-backing, and presuming guilt often backfire. Drawing on collaboration with researchers and defense attorneys, Dave uses a different approach—one that is trauma-informed, transparent, and focused on truth rather than confessions.

🎯 In this conversation, we explore:
Why diversion interviews carry uniquely high stakes
How poor interview techniques can derail investigations and harm innocent professionals
The role of transparency and fairness in eliciting reliable information
What investigators should understand about stress, fear, and trauma in these settings
How to balance accountability with humanity during diversion inquiries

This episode places Dave in the teacher’s seat, offering practical insight for anyone involved in diversion investigations, compliance, HR, pharmacy leadership, nursing leadership, or healthcare administration.

📌 When careers hang in the balance, how we ask questions matters just as much as the answers we seek.

🔗 More from:
Dave Thompson   / davethompsoncfi   &   / wicklanderzulawski  
Rxpert Solutions: https://www.rxpert.solutions/?utm_sou...

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✨ Effective diversion interviews protect patients and professionals—when done the right way.


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