ServiceNow ITSM Demo: AI Search & AI Agents for Self Service Incident Resolution & Change Velocity

Описание: Experience the Future of ITSM with ServiceNow AI Agents & AI Search. See how the ServiceNow Yokohama release revolutionizes IT Service Management with AI-powered self-service and intelligent automation. In this demo, we showcase how Now Assist enables a conversational, AI-first experience for end users—quickly resolving issues through smart incident deflection and creation.

Discover how AI Agents can supercharge IT productivity, helping change operators boost change velocity while reducing risk. Plus, watch AI Search and AI Agents work together to empower both employees and IT teams.

🔍 Featuring:
Conversational AI for end-user self-service
Automated incident creation & deflection
AI Agents for change management
AI Search + Agent collaboration

👉 Watch now to see how AI transforms the ITSM experience for both requesters and fulfillers.

Learn more here: https://www.servicenow.com/community/...

00:00 External Content AI Search
01:28 Internal Content AI Search
02:44 AI Sentiment Detection
03:22 Incident Creation AI Agent
04:28 Incident Triage AI Agent
05:15 Change Search & Update AI Agent
06:09 Change Risk Calculation & Explanation AI Agent
06:40 Change Planner AI Agent
07:36 Change Scheduler AI Agent
08:29 Change Explainer AI Agent