Why Trust is The Real Prerequisite for Frontline Change
Автор: Frontline Innovators
Загружено: 2026-02-11
Просмотров: 97
Описание:
Host Justin Lake interviews Carlos Linares, founder and CEO of FoodOpsIQ and Third Wish Food Services, about using AI and technology to empower frontline food-service teams. Carlos explains his global experience, the idea of "virtual OPEX," and how voice-enabled generative AI can augment workers in kitchens and service roles.
They cover practical change management: designing with operations, running pilots, building trust, measuring baselines and KPIs, and keeping solutions simple to increase adoption. Carlos shares a smart-kitchen example that cut costs, improved safety and sustainability, and boosted staff engagement.
The episode highlights a people-first approach to digital transformation, arguing that AI should elevate frontline workers and the guest experience rather than simply replace jobs.
Carlos' LinkedIn: / clinaresb
Find more episodes of Frontline Innovators at https://www.skyllful.com/podcast
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