Building Block Of Service Culture #8 - Service Measures and Metrics

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You get what you measure. To get the results you want, you must understand the nuances of measuring customer service. Learn how to measure what really matters.

Liked this video? See Ron in action in the series Service Encounters Of the Third Kind here:    • Service Encounter of the Third Kind (Part ...  

#ServiceExcellence #ServeCareLove #UpliftingService #ServiceCulture #SuperiorService #CustomerDelight #RonKaufman

Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

#businessideas #leadership #business #customer #customerexperience

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