Growing our tourism business - Galgorm Resort & Spa

Описание: How Galgorm Resort and Spa grew their tourism business - https://www.nibusinessinfo.co.uk/cont...

Galgorm Resort and Spa in Ballymena offers 122 bedrooms and a range of spa facilities. The business has grown from a small country hotel with 24 bedroom to a full resort destination, including four on-site restaurants.

Colin Johnston, General Manager, explains how the business has expanded and is continuing to do so. He outlines how focusing on things like market research, customer feedback and staff training have helped to grow the business. Colin also highlights how taking part in awards and tourism events have helped them.

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Timestamps
0:00 Introduction to Galgorm Resort and Spa
0:38 Market research
0:55 Assessing our performance
2:21 Support and partners
2:38 Events and awards
3:01 Staff recruitment and training
3:37 Top tips for growing a tourism business