🇺🇸 Customer Centricity: the recipe for a lasting success | Amanda Booker @TheFork
Автор: Web2day
Загружено: 2022-06-23
Просмотров: 187
Описание:
What is customer centricity ? How TheFork explored this as a concept and applied it throughout the years to consolidate its growth and success.
#web2day #customerservice #concept
🔥 𝐓𝐡𝐢𝐬 𝐜𝐨𝐧𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐢𝐬 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐞𝐝 𝐛𝐲 𝐨𝐮𝐫 𝐩𝐚𝐫𝐭𝐧𝐞𝐫 @TheFork
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𝗦𝗽𝗲𝗮𝗸𝗲𝗿 :
Amanda Booker
Chief Operating Officer
@TheFork
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𝗖𝗵𝗮𝗽𝘁𝗲𝗿𝘀 :
0:00 Intro
5:07 Satisfying the customers
5:57 What is Customer Centricity?
6:52 Customer Journey
14:06 Customer Experience
22:04 The Value Proposition
27:42 Conclusion
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@Web2daynantesOrgweb2day is the festival for professionals and enthusiasts of new technologies who want to get inspired, learn and network in a relaxed and offbeat atmosphere.
Learn more about @Web2daynantesOrgweb2day and reserve your seats for the next edition:
http://www.web2day.co
The Web2day is an event organized by @LaCantinexLaFrenchTechNantes :
https://www.lacantine.co
Video credit : Realization, Motion design & Scenography :
@mstreamprod
http://www.mstream.fr
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