Mental Models of AI Agents in a Cooperative Game Setting

Описание: Mental Models of AI Agents in a Cooperative Game Setting
Katy Ilonka Gero, Zahra Ashktorab, Casey Dugan, Qian Pan, James Johnson, Werner Geyer, Maria Ruiz, Sarah Miller, David R. Millen, Murray Campbell, Sadhana Kumaravel, Wei Zhang

CHI '20: ACM CHI Conference on Human Factors in Computing Systems
Session: Coping with AI: not agAIn!

Abstract
As more and more forms of AI become prevalent, it becomes increasingly important to understand how people develop mental models of these systems. In this work we study people's mental models of AI in a cooperative word guessing game. We run think-aloud studies in which people play the game with an AI agent; through thematic analysis we identify features of the mental models developed by participants. In a large-scale study we have participants play the game with the AI agent online and use a post-game survey to probe their mental model. We find that those who win more often have better estimates of the AI agent's abilities. We present three components for modeling AI systems, propose that understanding the underlying technology is insufficient for developing appropriate conceptual models (analysis of behavior is also necessary), and suggest future work for studying the revision of mental models over time.

DOI:: https://doi.org/10.1145/3313831.3376316
WEB:: https://chi2020.acm.org/

Remote Presentations for the ACM CHI Conference on Human Factors in Computing Systems 2020.