Scaling Facilities Operations: Managing 3M Monthly Tickets with 30-Minute SLAs

Описание: What does it take to operate facilities at national scale?

In Episode 5 of Beyond the Blueprint, Chad Jennings (Head of Customer Voice & Product Experience, IBM Software) speaks with Helio Reis, Head of Computer Aided Facility Management at Mitie, about how the UK’s largest technical facilities maintenance company manages operations using IBM Maximo.

Mitie supports buildings and surrounding spaces across the UK — including train stations, airports, office buildings, parking spaces, and gardens — with approximately 76,000 colleagues.

This conversation focuses on their architecture, their Maximo journey, and why they made a deliberate decision to avoid customization.

In this video, you’ll learn:

00:00:04 - Intro: Welcome to Beyond the Blueprints
00:00:29 - Guest introduction: Helio Reis, Head of CAFM at Mitie
00:00:46 - What Mitie does: scope and scale of operations
00:01:16 - Workforce size and service coverage
00:05:42 - Discussion about Mitie’s customers
00:06:11 - Maximo as the core solution (“starts and ends in Maximo”)
00:07:41 - Evolution of Maximo and its capabilities
00:08:40 - Satellite solutions around Maximo
00:10:07 - Integrations and synchronizing external systems with Maximo
00:11:35 - Hybrid cloud discussion
00:13:27 - Decision to avoid customization
00:21:20 - Service level agreements and operational value
00:21:46 - Final wrap-up and closing remarks

If you're interested in enterprise asset management, facilities management at scale, or real-world IBM Maximo architecture decisions, this episode provides a firsthand perspective from one of the UK’s largest facilities maintenance providers.

Also check out this blog about how Mitie scaled facilities operations with IBM Maximo for deeper insights and takeaways: http://www.ibm.com/new/product-blog/h...

#IBMMaximo #EnterpriseAssetManagement #FacilitiesManagement #IBMSoftware