How to Automate Hiring Process Using IVR System | Servetel Communications

Описание: Interactive voice response (IVR) is a powerful enabler in the 21st century. The technology has revolutionalized and automated several business operations including recruitment. It empowers the HR department to conduct interview processes and more for even a large number of candidates while saving the company's financial resources.

Following are some methods deployed by successful HR teams to automate their hiring process:

1. Provide Apt information
IVR enables candidates to get accurate information about multiple interviews and job profiles using self-help options in a multi-level IVR.

2. Automated Pre-Screening
Multi-level IVR can be used to ask basic qualifying questions to screen candidates, thus reducing the load on HR.

3. Expedite Interview Rounds
Candidates can record their response to various job-related questions via an IVR, thus saving time and accelerating the process.

4. Streamline Resume Screening
With candidate information already available through IVR, it becomes convenient for managers to review answers and screen resumes to find the ideal candidate.

5. Eliminate Errors
Hiring is a vigorous process and thus, prone to errors. Using IVR, the HR department can connect candidates to the correct panel, thus conducting the entire process seamlessly.

6. Convey Test Results
HR department can convey test results to candidates automatically through IVR's self-help option or by triggering automated SMSes or calls.

7. Get Ready Feedback
A healthy recruitment process is vital for any business. Since every call is recorded, IVR enables HR managers to review different aspects of the screening process.

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MORE SOURCES:
https://www.servetel.in/blog/hiring-p...
https://www.servetel.in/blog/ivr-syst...
https://www.servetel.in/blog/ivr-solu...


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