The Silent ROI: Why Psychological Safety is Your Most Critical Measurable Metric

Описание: What does it really mean to create a psychologically safe workplace and can you actually measure it?



In this episode of Empowering Workplaces, host Sanja Licina, PhD sits down with Dr. Serena Huang, AI leader, people analytics expert, and author of The Inclusion Equation. Together, they explore the intersection of data, AI, and human behavior, unpacking how organizations can move beyond good intentions and start building environments where people feel safe to speak up, contribute, and challenge the status quo.



Serena shares insights from her experience leading AI and analytics at companies like PayPal, GE, and Kraft Heinz, including the surprising moment when an algorithm predicted her own resignation. The conversation dives into responsible AI, bias in hiring technologies, and why psychological safety is far more nuanced than most organizations realize.



If you care about leadership, culture, and the future of work, this episode offers both practical frameworks and thought-provoking perspectives on turning data into meaningful change.