What are people saying about Ada CX?

Описание: I analyzed G2 Reviews of ‪@ada_cx‬ and here’s what I found:

Users generally like Ada because it gives them a structured way to build AI chatbots using playbooks and workflows, without starting from scratch.

Ada is rated 4.6/5 on G2, based on 170 reviews.

But even with high ratings, there's always something to learn from users - here are the top feedback themes:

9.4% mentioned missing features around data management and reporting
~7% raised integration issues, especially with ‪@zendesk‬
~6.5% pointed to complexity in training the AI
Several reviewers highlighted workflow and playbook limitations, including users getting stuck in loops

When we zoom into more recent reviews, the themes stay similar:

Steep learning curve
Integration friction
Workflow control limitations
Complexity in setup and technical terminology

A few practical takeaways:

Improve reporting depth, export options, and API flexibility
Simplify Zendesk integration and onboarding flows
Reduce friction in AI setup
Give teams more flexibility in workflow and playbook design to avoid customer loops

If you want to understand what themes are showing up in your own support tickets, not just G2 reviews, that’s exactly what we’re building at Revelir.

Which company should I break down next?