When Clients Cross the Line: Boundaries, Backups & Keeping Your Cool
Автор: The Pool Plus Podcast
Загружено: 2025-06-05
Просмотров: 60
Описание:
Ever had a client yell at you, text at 10pm, or leave a nasty review that wasn’t even true? You’re not alone—and this episode is for you.
Michelle Kavanaugh (business strategist) and Rob Stewart (pool company in Canada (eh) and educator) get honest about how to handle customers who push too far—whether it’s in person, over text, or online.
🛠️ In this episode:
• How to respond when a customer is rude, aggressive, or inappropriate on-site
• What to say (and NOT say) when they call after hours or blow up your inbox
• Scripts and boundaries you can put in your service contracts
• What to do about unfair or damaging online reviews
• Real stories from the field—and how pros keep their cool
Plus: Michelle shares a straightforward mindset shift that can change the way you run your business (and your day).
Like and comment below to receive the sample service contract mentioned in this episode. ⬇️
ContractsCounsel connects you with vetted lawyers, instant legal answers, and customizable contract templates — all in one place. To use the Contracts Counsel service in your area (as mentioned in this episode), click here:
https://www.contractscounsel.com/?aff...
👉 Watch or listen now to protect your peace, your team, and your bottom line.
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