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Case Management: Tearing Down and Rebuilding Business Processes Autonomously
Автор: Appian
Загружено: 2022-12-09
Просмотров: 315
Описание:
Verisure's main goal is to take care of its customers. And for this, it is necessary to provide the highest quality service with the least possible impact on the client.
Following these company dogmas, we have tried, in collaboration with Capgemini, to improve the response times of the customer service agents (reduction of the AHT - Average Handling Time of the agents), offering a single 360º view, reducing the time to market, and the autonomy in the construction of business processes.
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