Group Dynamics 13b Conflict Escalation and De-escalation
Автор: Don Forsyth
Загружено: 2014-04-21
Просмотров: 5441
Описание: Conflict in groups generally become more intense before it abates, with such factors as misperceptions, negative emotions, and the use of harsh influence tactics contributing to escalation, and opposing, and more positive, processes such as forgiveness and empathy contributing to the reduction of conflict.
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