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CHAPTER 3 : INTERACTING WITH CUSTOMERS
Автор: PurpleGrowth Consulting Training Coaching
Загружено: 2026-03-12
Просмотров: 4
Описание:
A cashier is the face of the business. This chapter focuses on the soft skills required to provide excellent service and build customer loyalty through professional communication.
In this video, you will learn:
Core principles: Respect, Responsiveness, and Accountability.
How to handle customer requests and queries professionally.
Effective communication and empathy in the retail environment.
Procedures for escalating unresolved customer concerns.
#CustomerService #RetailCommunication #SoftSkills #CustomerExperience
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