User research pro tips open listening
Автор: You Say Tomato
Загружено: 2024-06-17
Просмотров: 50
Описание:
Pro Tips on conducting user research interviews
Listening sounds easy but it can be very difficult to listen to a user and not provide answers. At the start this can feel awkward, unnatural or uncomfortable but learning how to be in listening mode and how to prompt responses is a key user research technique.
Tip
If a user asks: 'What happens when I click this?'
Try reversing the question and say: 'what do you expect should happen?'
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