Next Generation Zoom Virtual Agent Video

Описание: Introducing the Next Generation Zoom Virtual Agent

Welcome to a first look at the all-new Zoom Virtual Agent, Zoom’s AI-first, agentic virtual agent designed to transform self-service.

See how Zoom Virtual Agent:

Anticipates and adapts: Powered by an agentic AI framework, it reasons, adapts, and takes action, resolving issues proactively, 24/7, across voice and chat.

Handles complex inquiries: Autonomously resolves end-to-end use cases, from start to finish, with smart, contextual engagement.

Launches quickly—with brand personality: Guided, LLM-first setup helps you configure tone, voice, and behavior to match your brand—no heavy coding required.

Seamlessly scales: Delivers fast, personalized experiences across channels—web, mobile, social, voice—supporting multiple languages, with built-in CRM and knowledge base integrations.

Boosts operational efficiency: Provides robust analytics, enabling insights on performance, containment rates, cost savings, and knowledge gaps.

Integrates natively within Zoom’s ecosystem: Connects effortlessly with Zoom Contact Center, popular third-party CRMs, and ticketing systems, making escalations and live handoffs seamless.