Creating Jira Service Management Request Types | Explained in 9 Minutes
Автор: Hean Tech
Загружено: 2026-01-15
Просмотров: 19
Описание:
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Request Types are how customers enter work items into a Jira Service Management Project, so understanding how they work, and how to configure them is incredibly imprtant to a successful service desk.
Here we'll get a first-hand look at how to set them up and what options you have to control them.
Chapters------
00:00 - Start
01:39 - Request Type creation options
02:57 - Creating a request type from scratch
04:06 - Setting up the request form
05:12 - Configuring the work item view
06:15 - Changing customer-facing status names
07:02 - Changing the customer-facing field name ("display name")
07:26 - Previewing the request type as a customer
#jira #jiraservicemanagement #atlassian #atlassianchampion
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