What is Guest Folio in Hotel or Restaurant: Sample, Definition, Key Points (Tutorial 8)

Описание: Learn More: http://www.hospitality-school.com/wha...

TABLE OF CONTENT (   • What is Guest Folio in Hotel or Restaurant...  )

0:09 SAMPLE OR TEMPLATE OF HOTEL GUEST FOLIO

Here you can see the sample or template of hotel guest folio used In hotel front office

0:24 WHAT IS HOTEL GUEST FOLIO

Guest Folio is considered as the master bill in the hotel which is also known as Guest Account Card. A guest folio contain all transactions of both cash and credit occurred by each resident guests

0:41 HOW IS GUEST FOLIO MAINTAINED

In manual system Folios are maintained manually and kept in the folio rack at the front office cash. In computerized system the folios are kept in the computer and only printed out at the time of a guest check-out.

0:58 HOW GUEST TRANSACTIONS ARE RECORDED ON GUEST FOLIO

In the folio the posting is done consecutively in the order of transactions on a given date. The amount of money that is payable by the guest to hotel is recorded on the debit column and the amount of money that is collected from the guest through setting his/her bill as well as advance deposits is recorded in the credit column.

1:32 INFROMATION NEEDED TO CREATE GUEST FOLIO

•Guest name
•Room number
•Date of arrival &departure
•Room rate
•Guest address
•Billing instruction to the cashier

1:47 HOW IS GUEST FOLIO MAINTAINED FOR AUDITING PROCESS

For auditing, the folios need to be maintained chronologically. Each folio contains a serial reference number for maintaining the chronological order. Till the guest departs from the hotel the cashier is in charge for the guest folio.

3:16 HOW GUEST SETTLE BILL

Guests basically go after the following options to settle the bills:

1. Cash payments, in which a guest receive a cash voucher from the cashier as an evidence of such payments.

2. Guests sign their bills to be recovered by the city ledger by a prearrangement with their organization.

3. Paid bills through an acceptable credit card.

4:48 SOME KEY POINTS ABOUT GUEST FOLIO

1. Right after successful guest registration, a guest folio is created automatically in hotel's computerized Property Management System or manually.

2. Every guest folio is opened with zero (0) outstanding balance in hotel.

3. All kinds of information related to guest expenditure or loss made by guest has been recorded to handle future legal actions from any party.

That's all for today. We hope you have got a good overview on guest folio in hotel. Watch this video    • What is Guest Folio in Hotel or Restaurant...   and share to your friends and colleagues.

*** DON'T FORGET TO VISIT WORLD'S ONE OF THE MOST POPULAR FREE HOTEL & RESTAURANT MANAGEMENT TRAINING BLOG TO READ 250+ TRAINING TUTORIALS ABSOLUTELY FREE: http://www.hospitality-school.com/


*** Please Join our Facebook Page where 27,000 + Members are sharing their knowledge:   / free-hotel-management-training-blog-wwwhos...  

*** Image Credits: www.stockunlimited.com and www.Bigstock.com
*** Video Credits: videoblocks.com