How to Recover Revenue from Online Travel Agencies | with Janet Ferrer

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The Modern Hotelier - Episode #101: How to Recover Revenue from Online Travel Agencies | with Janet Ferrer

If you are using Online Travel Agencies, you are probably missing out on some of your revenue. In this episode, find out how Janet Ferrer recovered $1 Million from Expedia.

Hospitality Holdings founder and President, Janet Ferrer, is an industry leader in progressive and innovative thinking. As both an on-property leader and Corporate Director of Finance her 27 years in Hospitality lends great insight to her Online Travel Agency Revenue Recovery audit systems and optimization of financial systems within the OTA platforms. Continually looking for ways to be the most progressive OTA Revenue Recovery Service, Janet assembled a team of highly skilled individuals who complete the vision of Hospitality Holdings commitment to continual evolution, financial acumen with state-of-the-art data integration.

In this episode, hosts David Millili and Steve Carran dive into the remarkable journey of Janet Ferrer, founder and CEO of Hospitality Holdings. With over 27 years in the hospitality industry, Janet shares stories of her rise from a newspaper girl in Doylestown, Pennsylvania, to a general manager and corporate director of finance. The discussion spans her career progression, the creation of H2OTA Revenue Recovery, and the entrepreneurial challenges she faced, such as credit card merchant limits and maximizing revenue through effective OTA management.

In this episode, we delve into:
Janet's unexpected entry into the hospitality industry
The inception and growth of Hospitality Holdings
Tips for hotels to increase revenue and manage OTA relationships
Challenges and triumphs of entrepreneurship in the hospitality tech space
Thoughts on AI and maintaining the human touch in hospitality

************ CONTENT OF THIS VIDEO ************

⏱ TIMESTAMPS ⏱

00:00 Introduction
00:29 Meet Janet Ferrer: CEO of Hospitality Holdings
01:14 Lightning Round: Quickfire Questions with Janet
02:53 Janet's Early Life and Career Beginnings
05:01 From Education to Hospitality: Janet's Journey
07:03 Hiking Adventures and Family Stories
08:16 Diving into Janet's Hospitality Career
12:05 The Birth of H2OTA Revenue Recovery
15:52 Expanding Hospitality Holdings
17:31 Navigating Credit Challenges in Business
19:05 Exploring New Technologies in Hospitality
21:06 Boosting Hotel Revenue: Practical Tips
24:01 Entrepreneurial Journey: Highs and Obstacles
27:38 Advice for Aspiring Entrepreneurs
29:55 Q&A with the Hosts
34:22 Conclusion and Contact Information

************ LINKS & RESOURCES ************

This episode is sponsored by Hospitality Holdings: https://hospitalityholdings.org/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/

Links:
Hospitality Holdings: https://hospitalityholdings.org/
LinkedIn:   / janet-marie-f-b53bb157  

For full show notes head to: https://themodernhotelier.com/episode...

Join the conversation on LinkedIn:   / the-modern-hotelier  

Connect with Steve and David:
Steve:   / %f0%9f%8e%99%ef%b8%8fsteve-carran-00914510  
David:   / david-millili