12th BST Chapter 12 Consumer Protection Part 2

Описание: In this video, we continue Class 12 Business Studies Chapter 12 – Consumer Protection (Part 2) as per the CBSE syllabus. This lecture focuses on the Consumer Protection Act, 2019 and explains all important theoretical concepts that are frequently asked in board exams.

The video clearly explains who is a consumer and who is not a consumer as per CPA, 2019, along with the rights and responsibilities of consumers. You will also understand the three-tier consumer redressal system and the complaint handling procedure in a simple, step-by-step manner for better retention and exam writing.

📚 Topics Covered in Part 2:
• Consumer Protection Act, 2019
• Who is a Consumer? (As per CPA, 2019)
• Who is NOT a Consumer?
• Rights of a Consumer
• Responsibilities / Duties of a Consumer
• Three-Tier Redressal System
• Complaint Handling Procedure

This video is extremely useful for Class 12 CBSE students, commerce students, and those preparing for board exams and revisions.

👉 Watch the complete video for conceptual clarity.
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