Episode 09: Secure Conversations with Agentforce using MFA: Email OTP Verification

Описание: In this episode, I walk you through how to implement Multi-Factor Authentication (MFA) in Agentforce using Email OTP verification.

You'll learn how to:
Build a Flow to generate and send a verification code to a user’s email
Create a second Flow to verify the OTP entered by the user
Set up two Agent Actions to trigger both flows within Agentforce
Configure a custom Service Agent with topics, instructions, and actions to manage the user journey

This setup ensures that before any conversation begins, the user’s identity is verified securely — a real-world use case that adds a layer of trust to customer interactions.

Whether you're working on secure chat flows or exploring Agentforce's capabilities, this episode gives you a practical guide to implement authentication in a simple, scalable way.

If you're looking to enhance your Salesforce skills and dive deeper into Agentforce, this tutorial is perfect for you!

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