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MasterClass CX - Episode 1 (How to get your
Автор: MasterClass CX
Загружено: 2022-09-03
Просмотров: 90
Описание:
Nate Brown and Nithin Lobo talk through some of the basics of getting a Customer Experience engine going within your organization/practice.
As part of this MasterClass, we dive into :
What is Customer Experience (CX)
The difference between Customer Experience and Customer Service
Getting CX started within your organization
Can CX work in the SME sector
Voice of Customer (VOC)
Structured & unstructured data
How to avoid failure of CX
and lots more, including some country music!
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