VoC Myth Busting with Ian Golding
Автор: CustomerSure
Загружено: 2025-12-04
Просмотров: 7
Описание:
Can AI really add value to your VoC programme, or is it just another shiny tool everyone’s chasing?
In this episode of VoC Myth Busting, Ian Golding and Darren Wake take on a hot topic. They explore what AI is (and isn’t), how it’s already transforming CX work, and why many teams are missing the point by rushing in without a clear journey or purpose.
You’ll hear:
Why AI can be a game-changer for interpreting customer feedback
What mistakes CX teams make when adopting new tools
Why understanding your customer journey matters before bringing in any tech
What makes AI valuable, and what just creates noise
If your exec team is pushing you to “get on the AI train” or you’re just not sure where it fits in your CX strategy, this one’s for you.
🎥 Watch the full series: https://www.customersure.com/podcasts...
🌐 Learn more about CustomerSure: https://www.customersure.com
💁🏻♂️ Ian Golding profile on LinkedIn: / iangolding
🎧 Watch all episodes on Spotify: https://open.spotify.com/show/7eZQuQy...
#VoC #MythBusting
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