What Are Key Metrics for Delivery Quality Assessment?
Автор: Smart Logistics Network
Загружено: 2025-12-15
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Ever wondered how top logistics companies ensure their deliveries are flawless? This video dives deep into the essential metrics used to assess and improve delivery quality, moving beyond just speed to comprehensive customer satisfaction.
Discover the critical measurements that define successful logistics operations, including:
► Understanding On-Time Delivery (OTD) and its impact on customer trust.
► Measuring Delivery In Full (DIF) to ensure complete orders arrive as expected.
► Assessing product condition upon arrival to prevent damage and returns.
► Analyzing customer feedback and Net Promoter Score (NPS) for service excellence.
► Identifying cost-per-delivery and its role in sustainable logistics quality.
#DeliveryMetrics, #Logistics, #SupplyChain, #QualityAssessment, #FreightManagement
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