How Property Managers Deal With Maintenance Issues

Описание: In this video blog, Kelowna Realtor Brendan Stoneman, sits down with Patrick Shillington, Property Manager with Re/Max Management Solutions, to discuss how maintenance issues and repairs are handled when a rental property is being taken care of by a management company.

Watch this short video and if you have any questions please reach out to us - we would be happy to help!

Here is the Transcript:

BRENDAN - Hey there, this is Brendan Stoneman with Re/Max Kelowna and I am talking to Property Manager Patrick Shillington of Re/Max Management Solutions. So, as a Property Manager, when you're looking after a rental property on an ongoing basis, every now and then something goes wrong, things come up, there's problems with the property and you're the fortunate recipient of those phone calls.

PATRICK - Yeah, so having us manage your property throughout the length of the tenancy, we look after your property, coordinating any issues or concerns, same with the tenants. If there's issues that arise, that's the point of us. Tenants will contact us, we have a 24-hour number, so we're always available. So if it might be something as simple as an appliance has broken. We make arrangements, we have lots of vendors that we work with, that we know and trust, that we coordinate to have them go to the properties, look after it. Or if it's something a little bit more serious, such as a flood, we certainly can coordinate restoration, look after getting everything addressed in a timely manner. We want to mitigate the damages to the property as well as the expense to the landlord. So that's the point of having us, so that we could be on top of anything if there are any serious issues, or even if those small, little things that aren't that big inconvenience to a tenant to look after, but you certainly want to make sure that you're staying on top of them to prevent things from happening. So we certainly are able to coordinate having anybody go in and do simple repairs to larger problems and issues that might need to be addressed.

BRENDAN - Right, so the complaint comes to you.

PATRICK - Yeah. We're the point of contact.

BRENDAN - You problem solve it, and send the bill to the owner, basically.

PATRICK - Exactly. The owner can not be involved whatsoever if that's what they want. Some owners are a little more invested into it and want to know everything that's happening. But the initial point of contact is for the tenants to reach out to us so that we can get on and deal with everything in a timely manner, for sure.

BRENDAN - And then I guess the last question, you present the situation to the owner and they sort of have the... They have to approve?

PATRICK - If it's something minor, we certainly just get it looked after. If it's a handyman to get this fixed or addressed or a plumber because my faucet's broken, we just look after it. But if it's something a little bit on a larger scale, we certainly can provide several quotes so that the owners know or can anticipate how much it's gonna cost and have an idea of being able to choose which route they want to go. We can look after the small stuff and we can certainly make arrangements for the larger stuff to be addressed, involving the owners to a certain extent, so that we can make sure that it's being done the way that they want it to be.

BRENDAN - That's nice that they don't have to necessarily get their hands dirty.

PATRICK - Yeah, they're not the first point of call. Unfortunately, sometimes we have to give them the bad news about "this is what's happening." But in the end, it's us that's look after and addressing all those issues and concerns.

For all your Property Management needs you can reach out to Patrick at:

Patrick Shillington
[email protected]
(250) 448-2637 (ext. 202)