HR Counselling Skills ~ Part 1

Описание: The HR function is at the forefront when it comes to employee grievances and personal issues of employees. The traditional role of HR was perceived largely as a function that drives the recruitment and onboarding activities. But over a period of time the role has evolved, and HR professionals are often seen as workplace counsellors. Increasingly, more and more HR professionals are learning counselling skills that can help better engage employees who have problems. The counselling process is all about giving a safe and confidential platform to employees where they can talk about their issues that are hindering them from performing to the best of their abilities or skills. Organizations are emphasizing on de-stressed employees in order to boost productivity. Counselling also helps employees to maintain a healthy work life balance.

Course Objectives
At the end of the course, you will be able to:
a) Identify the qualities and behaviours of an effective workplace counsellor.
b) Understand the types of counselling and their underpinning philosophies.
c) Develop the skills required to be a good workplace counsellor and establishing a positive support relationship.
d) Be aware of the barriers to effective counselling.
e) Understand your limitations and importance of boundaries in counselling and when and where to seek help.
f) Improve your active listening skills like paraphrasing and questioning.
g) Learn how to deliver advice in a way that respect your colleagues.
h) Escalate the significance of effective self-care strategies when supporting colleagues at the workplace.