How I Built a £500k Accountancy Practice in 3 Years

Описание: How I Built a 99% Client Retention Rate in My Accountancy Practice (and Hit £450K+ Revenue in 3 Years)

Instagram: / joshbuffin.accountancycoach

The beauty of running an accountancy practice is that your clients should be for life.

In our firm, out of 302 clients, 299 are still active — that’s a 99% retention rate. Even better, 64% of them switched from another accountant who failed to meet their expectations.

So… what are we doing right that other accountants are getting wrong?

In this episode, I break down the fifth “S” of freedom — Service — and reveal the exact systems that helped me:
✅ Scale my remote practice to nearly half a million pounds in 3 years
✅ Operate at 75% profit margins (even with a full team)
✅ Create a best-in-industry client experience that drives referrals and retention
✅ Never have another stressful January again

You’ll learn how to:
🚀 Turn client complaints into systems that sell themselves
💬 Design a client experience that feels proactive, not reactive
🧠 Simplify your operations and reduce workload by 38%
💰 Build the kind of practice that funds your dream lifestyle — not burns you out

This is Episode 5 of my 6-part mini-series — where I help qualified accountants start and scale fully remote, six-figure profit practices without the chaos.

If you’ve missed the first four, here’s what we’ve covered so far:
1️⃣ Selection
2️⃣ Supply
3️⃣ Sales
4️⃣ Structure
Now, we’re diving into Service — the backbone of retention and referrals.

📲 Ready to take action?
Message me “STEP 5” on Instagram (@joshbuffinaccountancycoach) and I’ll help you map out a 3–6 month strategy to:

Win high-value clients fast

Systemise your delivery

Scale to £10K+ months with freedom and control

This is the same system that helped:
💥 Joe quit his job in August
💥 Matt quit his job in September
💥 Ali hand in his notice in October
💥 Tim Paul grow his multi-six-figure practice

No fluff. No bullshit. Just systems that work.

📺 Watch next:
👉 [Episode 1: Selection – How to Attract the Right Clients]
👉 [Episode 2: Supply – How to Build Scalable Capacity]
👉 [Episode 3: Sales – Baby Step Selling Framework]
👉 [Episode 4: Structure – Systems That Scale Without You]