Webinar: Breaking the Bay Door Barrier The Video Inspection Framework for Automotive Repair Shops

Описание: How do auto repair shops increase repair approvals and build customer trust?

For many customers, the technician inspecting their vehicle is a mystery.

Who is this person working on the car?
What did they actually find?
Why does it matter?

Too often, inspection teams are unseen and unheard. Customers are left trying to make repair decisions without confidence.

Video inspections change that.

In this webinar, Autoflow’s Craig O’Neill and Levi Linseman explain how video inspections help auto repair shops build trust, improve communication, and increase repair approvals.

You’ll learn how a structured video inspection process helps shops move from transactional service to long-term customer relationships.

This session introduces the Video Inspection Framework and shows how shops can implement consistent, professional inspection videos that customers understand and trust.

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What You’ll Learn

• How video inspections increase repair approvals
• Why customers trust video more than written inspections
• A proven video inspection framework
• How to record better inspection videos
• Common video inspection mistakes
• How to train technicians on video inspections
• Real-world examples from auto repair shops
• How video inspections help increase ARO

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Who This Webinar Is For

• Auto repair shop owners
• Service advisors
• Technicians
• Shop managers
• Shops using digital vehicle inspections

Chapters
0:00 How Auto Repair Shops Increase Repair Approvals
1:05 Breaking the Bay Door Barrier Overview
4:20 Why Customers Decline Recommended Repairs
8:30 Fixing the Service Advisor Bottleneck
12:18 Digital Vehicle Inspection Framework Explained
16:50 How Video Inspections Increase Customer Trust
20:25 How to Record Better Inspection Videos
24:40 Digital Inspection Mistakes That Cost You Sales
29:10 Building a Consistent Inspection Process
33:25 Training Technicians to Sell Repairs With Video
38:10 Real Shop Results Using Video Inspections
42:40 How to Increase Average Repair Order (ARO)
46:55 Implementing Digital Inspections Step-by-Step
51:10 Getting Technician Buy-In
55:05 Key Strategies to Grow Your Auto Repair Shop
57:35 Live Q&A and Final Thoughts