Why Rockport Prioritizes Delivering High Value Not Low-Cost SaaS

Описание: In this insightful interview, Will Trepp, Co-Founder and COO of Rockport, dives into the risks associated with choosing low-cost Software as a Service (SaaS) solutions in the commercial real estate (CRE) technology space. While low-cost platforms may seem appealing at first, Will explains how they often fail to deliver on their promises, leading to hidden costs, inefficiencies, and customer frustration.

At Rockport, we take a different approach. We prioritize delivering high value service and the highest standards of reliability and customer satisfaction. Will highlights how our Customer Success Team is embedded directly into the sales process, allowing us to make real promises and deliver on them.

He also touches on the "sunk cost fallacy" and its impact on SaaS implementations in the CRE industry. He explains why staying committed to a failing system drains resources and morale, and how some software firms could exploit this mindset.

Watch the video to learn why going with a low-cost SaaS provider might cost you more than higher priced systems.

Visit https://www.therockportgroup.com to learn more.