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Steps To Deescalate An Upset Caller
Автор: AnswerFirst
Загружено: 2020-10-07
Просмотров: 3068
Описание:
Customer service representatives handle calls from angry people every day.
It’s not easy, but the ability to successfully deescalate these calls is essential to a company’s bottom line. In fact, U.S. companies lose about $41 billion each year because of poor customer service. People don’t only share their negative experiences via word-of-mouth. In our digital age, they also post the details online.
Learn more: https://answerfirst.com/5-steps-to-de...
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