Episode 278 The #1 Skill That Plumbers MUST Have

Описание: Every great plumber can fix a leak — but the best ones know why it happened and how to prevent the next one. In this episode, CF dives into the lost art of diagnosing: identifying the real problem, explaining it clearly to the homeowner, and building trust through transparency.

Learn how to use the Three Vitals (water condition, water pressure, and age) to build better options and higher consumer confidence on every call.

🕰️ TIMESTAMPS/CHAPTERS:
00:00 Intro
01:00 The difference between fixing and diagnosing
02:20 Why diagnosing is the most valuable service skill
04:15 Thanksgiving recap and setup
05:00 The 3 Vitals: water condition, pressure, and age
06:45 Real-world examples from the field
09:00 Applying the vitals to the whole home
10:30 How bundling increases value for both tech and customer
12:15 Introducing the new diagnostic software
13:45 Free training and software access info
15:00 Giving customers reasons builds trust
17:45 Expert positioning through predictive questioning
20:30 Building consumer confidence and high-value conversions
21:50 Why diagnosing creates lifelong customers
22:20 Wrap and next steps

🗣️ EPISODE HIGHLIGHTS:
Fixing is easy — diagnosing is valuable

Predict what the customer experiences to earn trust

Consumer confidence multiplies sales

Give clear reasons, not pressure tactics

Better diagnosis = bigger options = more profit

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