Floss Mod, Customer Experience, Typing Test | The Brand New Model F Keyboard (Follow-up)

Описание: Plurot follows up on their Brand New Model F beamspring Keyboard review. The video begins with an overview of the floss mod and the nylon stabilizers.

Despite some improvements made by Joe, the creator of the Brand New Model F Keyboard, including a video tutorial on keyboard setup and better segregation of sections in the manual, Plurot believes there is still room for improvement of the manual itself (including visuals for spring orientation, shown in the video tutorial, and audio for spring buzzing and pinging). Though, Plurot ultimately appreciates Joe's efforts to improve the user experience.

Plurot then proceeds to provide a comprehensive recap of their customer experience, starting with their initial purchase of the keyboard and the unexpected additional costs of brokerage fees and duties. They discuss the disappointing condition of the package upon arrival, with the package open, its contents scattered, and the foam inserts bent due to poor package assembly. Plurot promptly unboxes the keyboard on camera and contacts Joe to request replacements for the damaged foam.

Joe responds by declining the request, which leads to a back-and-forth email exchange. Plurot addresses the issue publicly, expressing their desire for improved packaging and customer experience.

There is a mention of an accidental comment deletion on Plurot's YouTube channel, which prompts an email from Joe. Plurot clarifies the situation, apologizes, and urges Joe to repost his comment. Joe emphasize the importance of transparency and Plurot agrees before suggesting that negative reviews should be included alongside positive ones on the Model F website.

The video also addresses Joe's misunderstanding of a Reddit post linked in the video description, which led him to believe that Plurot had encountered certain issues with the keyboard. Plurot clarifies that the Reddit post was not theirs and that they did not experience those specific problems. Plurot also clarifies that a sleep bug (a bug not experienced by Plurot that no longer effects new New Model F boards) was experienced by multiple users a couple years ago. Plurot urges Joe to pay more attention to customer feedback and product improvement rather than engaging in online disputes.

Additionally, Plurot challenges Joe's claim that the responsibility for import fees and taxes is fully disclosed on the product page terms and conditions. They demonstrate that this information is not found in the terms and conditions but rather at the bottom of the website's front page, below media reviews and fun facts, suggesting the need for clearer communication.
Plurot also addresses the lack of communication surrounding the downgrading of packaging for the F77 board. This information is only available in the middle of the website's front page.

After this recap and continuation of their customer experience, Plurot reacts to the first Brand New Model F trailer. Plurot brings a critical perspective to the discussion, questioning the correlation between keyboard choice and typing speed through a direct comparison with other keyboards. Typing tests reveal similar average speeds across keyboards, debunking the claim that the keyboard alone influences typing abilities.

Throughout the video, Plurot aims to provide complete transparency about their customer experience while offering constructive criticism to Model F Keyboards. They express gratitude for the improvements made by Joe but stress the need for further improvements to the customer experience (32:07).

Generated by Open Assistant, briefly edited by Plurot.


[Links]

Brand New Model F and Beam Spring Keyboards Manual: https://www.modelfkeyboards.com/manual/
Geekhack IBM Model F XT space bar thread: https://geekhack.org/index.php?topic=...
Chyrosran22 review:    • IBM 4704 Model F 77-key reproduction keybo...  
Geekhack Buckling Spring Floss Mod (14mm superfloss) thread: https://geekhack.org/index.php?topic=...
Model F Keyboard Quality Control Secrets REVEALED:    • Видео  
Brand New Model F Press Page: https://www.modelfkeyboards.com/press/
Brand New Model F Additional Reviews: https://www.modelfkeyboards.com/brand...
After 1 Year is the Reproduction Model F Keyboard worth it?:    • After 1 Year is the Reproduction Model F K...  
Reddit review:   / review_i_hate_my_brand_new_model_f_keyboard  
Typing Test:    • Typing Test  
Brand New Model F Trailer:    • New full size and other Model F keyboards ...  


[Timestamps]

0:00 - Floss Mod
7:10 - Stabilizer Inserts
10:03 - Typing Demo
12:02 - Joe updated the manual! :)
13:39 - Customer Experience
32:05 - Summary of what needs to be fixed
33:46 - Trailer Reaction
36:30 - Keyboard Comparison
45:20 - Conclusion