How is AI driving quality management transformation in contact centers? | Convin

Описание: AI driving quality management transformation | Application Of Artificial Intelligence (AI) In Customer Service |How AI Can Improve Your Customer Service |A.I. changes everything| Auto QA by Convin

In today's episode of Convin Conversation Jim lyoob, Jim is the Chief Customer Officer for Etech Global services. He is also an author, a CX Visionary, CCW Advisory Board Member and ICMI Top 25 CX and Contact Centre Thought Leader. Jim specializes in speech analytics, quality monitoring, customer experience and AI.

Today, Jim joined us to talk about “How is AI driving quality management transformation in contact centers?”

We discussed
👉 What is quality monitoring and why is it important in contact centers?
👉 What are the major inefficiencies in quality monitoring across contact centers?
👉 How can managers use quality monitoring to optimize call center performance?
👉 What major business problems will implementing a quality management system solve?
👉 Jim’s tool recommendations to contact center managers to add to their tech-stack for better quality monitoring?
👉 Reading recommendations for the audience.


Tune in now!


Don't forget to like and comment on this video. We'd love to know how you liked it. Share it with anyone you think might benefit from this video, and don't forget to hit that subscribe button.
We'll be coming with more amazing episodes every week. So stay tuned and turn on the bell notification so you don't miss any videos we post in the future. :)
_______________________________________
Follow us on LinkedIn:   / convin  
Follow us on Twitter:   / getconvinai  
Follow us on Facebook:   / getconvinai  
Follow us on Instagram:   / convin