Webinar: Managing Difficult Family Interactions in LTC: Practical Strategies to Reduce Risk
Автор: Roosevelt Road Specialty
Загружено: 2026-02-23
Просмотров: 23
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🔰 CareAgents Webinar Invite: Managing Difficult Family Interactions in LTC
This 1-hour webinar is built for senior living executives, clinical leaders, risk managers, and insurance partners who want practical strategies, not theory.
As part of our 2026 Webinar Series for Long-Term Care Providers: Managing Risk Where It Starts — Toni Malicdem, LNHA, LCSW, CDP, Chief Risk Officer at CareAgents, will lead a practical, CE-approved session on how to:
✔ Spot early warning signs before family concerns escalate into complaints or claims
✔ De-escalate emotionally charged conversations with confidence and empathy
✔ Set healthy boundaries that protect staff while keeping care resident-centered
✔ Improve documentation and follow-up to reduce liability exposure
✔ Build proactive communication practices that reduce risk across your organization
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