Lendi Group CEO shares how they scaled, innovated, and embraced AI to transform home ownership

Описание: Dave Hyman, CEO & Co-Founder of Lendi Group, outlines the company’s journey from digital mortgage disruptor to AI-native leader at CIO Edge.
In a conversation with Matt Boon, ADAPT’s Senior Research Director, the disruptive FinTech CEO mapped Lendi’s evolution from 2013 to 2025 through three distinct chapters.

The first chapter begins with the creation of Australia’s first digital mortgage broking platform, achieving rapid double- and triple-digit growth in its early years.

The second chapter begins in 2020 with the acquisition of Aussie Home Loans from CBA, merging two major brands and consolidating customers and brokers onto a single technology stack.

This integration expands the loan book from around $65 billion to over $100 billion, making Lendi Group the largest retail and digital mortgage brokerage in Australia.

In the third chapter, the company launched the “Find, Buy and Own” platform, integrating multiple stages of the property journey.

Customers can search among 11 million property listings, access buyers’ agents and conveyancing services, and manage mortgages on a single platform.

Features such as Rate Radar provide AI-driven, 24/7 monitoring of home loans, illustrating how technology streamlines workflows and enhances the customer experience.

The company also partners with the National Conveyancer for single-click transactions and offers over 5 million customers exposure to real estate listings at no cost to agents, combining scale, data, and innovation to create a cohesive, end-to-end digital experience.

Dave also details Lendi Group’s approach to AI adoption and organisational alignment.

He defines businesses as laggards, AI-adjacent, or AI-native, with Lendi Group aspiring to the latter by embedding AI into every aspect of operations.

The company uses machine learning, large language models, and generative AI to power customer experiences, automate after-hours support, and equip all team members with AI tools, supported by a Centre of Excellence.

Cultural change remains the greatest challenge, addressed through a combination of top-down and bottom-up strategies that prioritise high-value use cases, leadership alignment, and radical transparency.

This approach ensures AI integration is practical, purposeful, and enhances both customer value and operational efficiency.

Key takeaways:
Drive growth through strategic evolution – Lendi Group has scaled through three chapters, from launching Australia’s first digital mortgage platform in 2013, to acquiring Aussie Home Loans in 2020 and consolidating its loan book past $100 billion, to building the “Find, Buy and Own” platform for an integrated property experience.

Streamline workflows with technology and scale – The company uses innovation to deliver value for customers and partners, including AI-driven monitoring with Rate Radar, single-click conveyancing with the National Conveyancer, and exposure to real estate listings for over 5 million customers at no cost to agents.

Embed AI as a core business capability – Lendi Group is working to become AI-native by integrating generative AI across customer touchpoints and internal workflows, supported by a Centre of Excellence and reinforced through cultural change and transparent leadership alignment.

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