Crisis Communication Lessons From The Department Of Defense | Crisis Ahead

Описание: Army Major Stephen Von Jett, a public affairs instructor at the Pentagon’s Defense Information School, discusses what federal agencies and corporate executives can learn from how military officers are trained to communicate with the public about crisis situations.

Quotes

"In a crisis of public trust, you have to stop the bleeding. And once you do that, you can start building back." - Major Von Jett

"Crisis response needs to be done when the skies are clear and the waters are calm. It starts early with establishing a crisis action plan and a release authority matrix for public information." - Major Von Jett

Featured Guest in this episode

Major Stephen Von Jett
Public Affairs and Strategic Communications
Linkedin:   / stephen-von-jett-95b93050  

The Pavilion Dinfos Online Learning Website: https://pavilion.dinfos.edu/

Chapters

00:00 Introduction
00:53 Purpose and activities of the school
01:41 Crisis Communication Training
03:44 Application of the Training
05:26 The role of media training play
08:04 Crisis communication of Military, Government, and Industry
10:36 Some Crisis situations
13:12 How Pavilion works
15:44 Pavilion simulations and exercises
16:49 Pavilion training resources
18:10 Things to learn from defense information
20:12 Being a well-equipped crisis communicators
21:53 Takeaways from Major Von Jett
22:54 Outro

Produced by Heartcast Media
http://www.heartcastmedia.com