Inside the World of Smart Hospitality | DTRH
Автор: Spalba
Загружено: 2026-01-22
Просмотров: 19
Описание:
What does luxury really mean in today’s hospitality industry?
Is it opulence and scale or is it experience, intent, and intelligence?
In this episode of Down The Rabbit Hole, we sit down with Harkaran Singh, General Manager at The Leela Ambience Convention Hotel, New Delhi, to unpack how luxury hospitality has evolved over the years and what truly defines it today.
With over 20 years of hands-on experience across luxury hotels, pre-opening properties, and large convention destinations, Harkaran shares grounded insights from the field, not theory.
What this episode covers:
Why luxury is personal, not universal
The real difference between cost-cutting and cutting waste
How technology can enable luxury instead of diluting it
The role of data and personalization in modern hotels
Why the human touch remains non-negotiable, even in a tech-driven world
What it really takes to build and run large luxury convention hotels
Leadership lessons from managing teams, chaos, and guest expectations
How hospitality professionals should think about the future of hotels
If you care about experience over optics and substance over buzzwords, this episode is worth your time.
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