What Data Should We Collect For Call Center Workflow Analysis?

Описание: Are you looking to optimize your call center's performance? This video dives deep into the specific data points you absolutely need to collect for a thorough and effective workflow analysis.

Discover the critical insights that will transform your call center operations:
► Understanding key metrics for agent performance and customer satisfaction.
► Identifying bottlenecks and inefficiencies in current call center processes.
► Leveraging data to make informed decisions for process improvement.
► Measuring the impact of changes and continuous optimization loops.
► Setting up a robust data collection strategy for future analysis.


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