Trying Out Malaysia Airline’s A330-300 | 🇮🇩 Bali ✈︎ Kuala Lumpur 🇲🇾

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—Flight Details—

Airline: Malaysia Airlines
Aircraft: A330-300
Registration: 9M-MTA
Route: Denpasar to Kuala Lumpur
Flight Time: 2hrs 40m
Seat: 31A
Departure Time: 1:58pm
Arrival Time: 4:38pm
Date: 6th January 2023

—Rating Explanations—

Cabin Crew:
The cabin crew on this flight were very kind and greeted me well upon boarding the aircraft.

Cabin:
The cabin felt very spacious considering it’s an A330-300. I assume this is because it is a 2-4-2 configuration. The cabin did look quite old, about 12 years old considering that’s how old the aircraft is and it seems like they haven’t revamped it yet. New cabins will be introduced soon on their A330-900neo soon.

Seat:
The seat felt comfortable. And because I had no one sitting next to me, I had a better experience. I was able to lie down during the flight which made this flight a much comfier one. However, this seat may pose a problem during long haul services. In my opinion, if the seats felt a bit more cushioned and were provided with (not sure what they’re called) but they’re like head restraints were you just rest your head on, it would make it much more comfy.

Legroom:
The legroom was great for me considering I’m a small person. It may become a problem for anyone bigger than me however.

IFE:
The IFE has many great movies to choose from. But it’s not the movies for me. The screen was very old and reflective. It was hard to navigate through the IFE with a remote let alone a finger. The headphones worked just fine.

Service:
The service was great! They were however, a bit slow and less attentive that you might find on other airlines.

Meal:
The meal was awful. I’m not a seafood person especially on a flight. I’m not sure if others found the meal good, but I can’t see why they would. The noodles were mushy and the presentation of the food is gut-wrenching. Definitely the worse meal I’ve had in years! However, I know their food can be amazing. Malaysia Airlines is present on my top 3 best food on any airline which is when they served the chicken curry with rice. That was delicious! This time though, not so sure.

Cleanliness:
The cabin looked clean upon boarding, and the toilets were made sure that they were. However, down under the seats, you can see bits of crumbs and finger nails which was unpleasant. The cabin also didn’t have a scent. Other airlines tend to make the cabin smell nice, but Malaysia Airlines didn’t bother (which is ok).

Website:
Their website was hard to navigate through, and the glitches definitely didn’t make it any better. It definitely needs improvement. We manage to book a flight eventually and did its job.

Value for money:
I’d say the value of money was alright. I’ve had to pay 1,100rm, which is £172.

Overall:
I think Malaysia Airlines is definitively an airline that needs to undergo improvements. First off, they need new planes which is already in the works. I think their food is great, it’s just unfortunately on selected flights, you may not get the usual service. Perhaps they need to make sure that their beverages are delicious an all flights.