Characteristics of a Trauma Informed Workplace

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Objectives
 What is a Trauma Informed Workplace?
 How Does Trauma Impact Staff, Clients and the Organization Itself
Trauma and the Organization
 An estimated 70 percent of adults in the United States have experienced a trauma (employees, caregivers, providers…)
 This means that traumatized individuals who are likely reenacting their own trauma dynamics are the ones running the environments in which people are supposed to recover from trauma.
 Organizations are living, adaptive systems which are vulnerable to stress, particularly chronic stress.
 Organizations can be traumatized and the result of traumatic experience can be devastating

What is a Trauma Informed Workplace
 An organization that recognizes
 Trauma is any event that overwhelms our ability to cope.
 Most people have experienced trauma, although most do not have PTSD
 Prior traumatic experiences influence how people perceive and react to events in the present
 Clients, staff and the organization all can experience trauma, have trauma triggered within them and trigger trauma in the other two
Inventory
 What types of trauma have you experienced? Your staff? Your clients?
 Think of problem behaviors from staff or clients. In what ways might each of those be a response to triggered trauma?
 How many of those people recognize their reaction as a trauma response?
 How might it impact your organization if clients and staff are being triggered?
Organizational Trauma
 Organizations are living entities that are “born,” develop and grow and can be hurt or “killed”
 The C-suite executives are like the brain.
 Staff is like the nervous system that sends messages to the C-suite and responds to the environment created by other staff, the executives, and clients
 Like individuals, when an organization experiences a trauma, that event alters the way all parts of the organization perceive and react to future situations
Organizational Trauma
 The organization as a whole experiences harm or a threat of harm as a result of direct actions or triggered memories of prior trauma (budget cuts, failed audits, supply chain disruption, lawsuits).
 The organization as a whole experiences a sense of unsafeness (could be shut down) and disempowerment (even though we are doing the right things (or think we are))
Staff Trauma
 The staff members experience harm or a threat of harm due to direct actions of clients, the organization, other staff or due to triggered memories
 The staff members experience a sense of unsafeness (could be hurt, fired/laid off, disciplined) and disempowerment (even though they are trying)
Client Trauma
 The clients experience harm or a threat of harm due to direct actions of staff, the organization, other clients or due to triggered memories
 The clients experience a sense of unsafeness (lack of trust/could be hurt) and disempowerment

Org Policies Trigger Client
BARES Necessities in a TI-Workplace
 BARES
 Build resilience in staff, clients, organization
 Awareness of the impact of trauma on development, perception, coping strategies and behaviors in staff, clients, organization
 Recognize and mitigate trauma triggers in the environment for staff and clients
 Empower staff, clients through voice/choice and CRAVES
 Safety & respect of staff and clients through nonviolent communication and cultural competence

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