The Tipflation Trap – Who Eats the Cost?

Описание: Tipping used to be simple: good service meant leaving something extra. These days, tips seem like mandatory surcharges, and customers are fed up. In this episode, Aaron and Melissa unpack the growing cultural frustration around “tipflation” and why it’s becoming an increasing pressure point for all involved. We debate who really bears the cost in today’s hospitality economy and look at this from all sides.

Joining us is expert restaurant consultant Mark Moeller, founder of the consulting firm The Recipe of Success, who brings over four decades of experience in restaurant operations and turnaround.

Together with Mark, we examine rising labor costs, the psychology of paying, fee transparency, and how to make practices around tipping more sustainable and digestible.

Practical Takeaways
For Consumers:
● Consider tipping after service is complete
● Speak with management before leaving damaging reviews
● Recognize tipping is tied to systemic wage structures
For Operators:
● Prioritize price and fee transparency
● Use POS data to fairly allocate tip pools
● Invest in training to justify value perception
● Avoid arbitrary surcharges that erode trust

The “Fix” (At Least for Now)
The group proposes:
● Transparent pricing models
● Reduced reliance on hidden fees
● Introduce enticing customer rewards that reinforce tipping behavior
● Continual experimentation with patience and grace on all sides
● Industry-wide creativity and collaboration

There is no overnight solution. But thoughtful policy adjustments, communication, and empathy between operators, staff, and customers may reduce friction.

Guest Spotlight
Mark Moeller
Founder, The Recipe of Success National restaurant consulting firm specializing in operations, training, and financial analysis

Website: recipeofsuccess.com

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Mark Moeller
  / therecipeofsuccess  
Mark's website: https://recipeofsuccess.com

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A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.
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