Why debt collection requires an ability to listen | Ashleigh Burke & Olga Koskie

Описание: In this clip from a longer conversation, Ashleigh Burke from Assure Global Plus sits down with Olga Koskie from Tax Assure to explore an unseen side of debt collection and ATO debt management.

They challenge the common perception of “debt collectors”, highlighting the empathy, understanding and some real-life stories behind unpaid debts. As Olga explains, no matter how large a business appears, there is always a human being behind it — and often a deeply personal story behind the debt.

Ashleigh shares a powerful real-life example of a Queensland business owner whose child was diagnosed with leukaemia. What appeared at first to be a broken payment arrangement turned out to be a family navigating an unimaginable crisis.
By taking the time to listen and offer flexibility, Ashleigh was able to support the client through a traumatic period while helping them return to compliance.

The discussion covers:
-Why guilt and shame often stop business owners from addressing debt
-The dangers of “burying your head in the sand”
-How empathy leads to better outcomes than aggressive legal threats
-The similarities between tax debt resolution and commercial debt collection
-Why picking up the phone and having a conversation is often the most effective first step

With nearly 18 years of experience in debt collection, Ashleigh shares how her approach has evolved — moving away from immediate legal threats and towards communication, understanding and practical solutions that protect small businesses while achieving recovery outcomes.

If you’re a business owner struggling with ATO debt or unpaid invoices, this conversation offers reassurance that support, structure and understanding can make all the difference.

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About Assure Global Plus:
Assure Global Plus has 5 decades of experience in the debt collection, recovery & resolution space and operates all across Australia.
ph. 1300 624 247
[email protected]
www.assureglobalplus.com.au
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About Olga Koskie & Tax Assure:
Olga Koskie is CEO of Tax Assure - ATO negotiation specialists operating across Australia to secure payment plans and achieve penalty & interest dispensations and refunds for clients with tax debt.
[email protected]
ph. 1300 952 295
https://www.taxassure.com.au
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#debtcollection #cashflowcrunch #ATOdebt

Disclaimer: The information provided in this video is for general informational purposes only and does not constitute professional advice. While we make every effort to ensure the accuracy and relevance of the content, it should not be relied upon as a substitute for consultation with qualified professionals, including legal, financial, or collections specialists. Each business situation is unique, and we recommend seeking tailored advice that considers your specific circumstances before making any decisions regarding outstanding debts, insolvency, or related matters. Assure Global Plus and its authors disclaim any liability for actions taken or not taken based on the content of this video.

Chapters:
00:00 - The human side of business debt
00:26 - Guilt, shame and avoiding the problem
01:17 - Emotional impact of debt on business owners
01:44 - Real client story: Queensland family crisis
02:29 - Pausing debt payments during hardship
03:37 - Explaining client stories to the ATO
04:17 - Why empathy works better than legal threats
05:31 - Ashleigh’s 18-year journey in debt collection
05:59 - Myths about door knocking and debt recovery