STAR Interview Technique for Sinhala Job Seekers (Sri Lanka) – Behavioural Questions

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Are you a Sri Lankan job seeker feeling nervous about upcoming Sinhala interviews? Don't worry, you're not alone! Behavioural questions are a common interview hurdle, but with the STAR Technique, you can answer them confidently and showcase your skills!

What is the STAR Technique?
STAR is a simple framework to structure your responses to behavioural interview questions. It helps you tell a compelling story that demonstrates your capabilities and achievements. Here's how it works:

•S - Situation: Briefly describe the context of the situation you faced.
•T - Task: Explain the specific task or challenge you were responsible for.
•A - Action: Detail the specific actions you took to address the situation.
•R - Result: Explain the outcome of your actions and highlight any positive impact.

Why is the STAR Technique Useful?
•Clear and concise: It guides you to provide a structured and focused answer.
•Highlights skills: By outlining specific actions, you showcase relevant skills and abilities.
•Demonstrates impact: The results section allows you to quantify your achievements.
•Makes a lasting impression: Memorable stories leave a stronger impression on interviewers.
Let's see the STAR Technique in action!

Example Interview Question: Tell us about a time you faced a difficult customer.

STAR Response:
•Situation (S): I was working as a customer service representative at a busy call center. One day, I received a call from an irate customer who was frustrated with a product delay.
•Task (T): My primary task was to de-escalate the situation and find a solution to satisfy the customer.
•Action (A): I actively listened to their concerns, empathized with their frustration, and apologized for the inconvenience. I then researched the delay and offered alternative options, including expedited shipping or a partial refund.
•Result (R): By remaining calm, professional, and solution-oriented, I was able to calm the customer down. They ultimately accepted the expedited shipping option and expressed their appreciation for my help.

Beyond the Example:
The STAR Technique can be applied to various behavioural interview questions. Here are some Sinhala examples:

•ඔබට ඉලක්ක වූ අභියෝගයක් දැනුම් දෙන්න (Tell us about a challenge you faced)
•ඔබ කළ කණ්ඩායම් වැඩයක් ගැන විස්තර කරන්න (Describe a teamwork experience)
•ඔබ කළ තීරණයක් ගැන විස්තර (Tell us about a decision you made)
By preparing STAR responses for these types of questions, you'll be ready to impress interviewers with your skills and experiences in Sinhala.

Bonus Tip:
•Practice your STAR responses out loud, preferably in Sinhala, to gain confidence and fluency.

With the STAR Technique and some practice, you'll be well on your way to landing your dream job in Sri Lanka!

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