SaaS and the SMB: Support is the frontline of customer engagement

Описание: Leyla Seka, GM and SVP of Salesforce Desk, along with Jason Lemkin of SaaStr, Bill Macaitis of Slack and Lauren Vaccarello of Box discuss how software-as-a-service has transformed the way small businesses build customer loyalty and optimize the customer experience. This is part one of a six-part series.