Jitesh Gosai - Navigating Uncertainty in Complex Software Systems
Автор: Lean Agile Brighton
Загружено: 2026-03-08
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Full recording of Jitesh's talk from Lean Agile Brighton 2025
In software, uncertainty isn’t a bug, it’s a feature. Understanding how to navigate it is key to making better decisions and avoiding costly mistakes.
This talk explores how understanding uncertainty helps us navigate change, especially in complex software systems. We’ll draw lessons from industry transformations, ranging from 19th-century cotton mills to Nokia’s decline, to explore how uncertainty shapes decision-making, triggers fear responses, and leads to counterproductive behaviours.
We’ll unpack why software complexity makes uncertainty unavoidable and how common testing practices often fail to manage it. Leading teams to waste effort ‘doing more’. Instead, we’ll reframe testing as uncertainty reduction, fostering curiosity and adaptability. Drawing on the Cynefin framework, we’ll explore practical ways to probe, sense, and respond to help software teams and leaders work through uncertainty rather than fight against it.
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