10 Effective Customer Retention Strategies That Help You Avoid RFPs

Описание: Guess what? Every client's contract ends someday. And before someday becomes today, you need to implement these 10 customer retention strategies that work to avoid RFP's and secure your clients long term.

🔖 CHAPTERS
00:00 Introduction
00:24 Get the right relationships in place.
06:18 Prepare your pricing strategy
10:20 Know what your clients value.
14:54 Research your competitors
17:00 Identify how much time and what resources you need.
21:05 Resolve issues, restore confidence, create value.
24:11 Do not be complacent – renewals are not guaranteed.
27:50 Get internal support.
32:00 Beware the “Pyramid of Renewal Doom” and navigate your path to renewal success.
32:54 Create capture plans to tell the story of your partnership and why your client should renew.

⭐

Warwick Brown
Founder | Account Manager Tips

NOTE: The video and description may contain affiliate links. If you click on a link, I may receive a commission (🙏 Money earned helps to support the channel.)
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