N-central Essentials - Tools and Features for Efficient IT Ops Boot Camp

Описание: In this session, the Head Nerds will explain how to use the common tools and features in N-central that are used daily by help desk analysts to support end-users. We will focus on Direct Support tools to help you reduce the time required to resolve common support issues. We will look at the different remote-control options available for the times you do need access to a device, along with many more tips and tricks to help address common help desk issues with the minimum of disruption to end-users.

Video Chapters:

0:00-Introduction
2:08-Direct Support
20:09-Remote Control
35:02-Audit Trail
40:32-Domain User Management
44:49-Filters
53:00-Dashboards
55:28-System Tray Icon (Connect2Help)
58:42-Schedule Task Profiles
1:06:37-Rules
1:07:12-Topology Maps

Who should attend?
New users to N-central as well as help desk analysts who want to learn about the tools and features of N-central that they can leverage on a daily basis.

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